Terms of Use

1. Agreement and scope

These Terms of Use ("Terms") are a binding agreement between Vector Stack LLC, a Florida limited liability company operating under the VectorStack brand ("VectorStack," "we," "us," or "our"), and the person or entity accessing a website, application, software product, or service that links to these Terms (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept, or executing an order form that references these Terms, you agree to them. If you use the Services for an organization, you represent that you have authority to bind that organization; "you" then means that organization and its authorized users.

An order form, master services agreement, data processing addendum, product-specific terms, or other signed agreement may contain additional or different terms. If there is a conflict, the signed agreement controls for its subject matter, followed by product-specific terms, these Terms, and referenced policies.

2. Eligibility and authority

You must be at least eighteen years old, have legal capacity to enter a binding agreement, and not be prohibited from using the Services under applicable law. The Services are intended primarily for business use. You may use them only for lawful purposes and within the authority granted by your organization.

3. Accounts and authorized users

You must provide accurate, current information and keep it updated. You are responsible for selecting authorized users, assigning appropriate permissions, maintaining the confidentiality of credentials, and activity conducted through your accounts. Accounts and credentials may not be sold, transferred, shared between individuals, or used to evade access limits.

You must use reasonable security measures, including strong unique passwords and multi-factor authentication where offered. Notify us promptly at it@vectorstack.us if you suspect unauthorized access, credential compromise, or misuse. We may rely on instructions received from your account administrators and are not responsible for internal permission decisions made by your organization.

4. Services, changes, and order terms

Subject to these Terms and payment of applicable fees, VectorStack grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable term for your internal business purposes.

Service descriptions, subscription periods, usage limits, support commitments, fees, and other commercial terms may be stated in an order form or plan description. We may improve, modify, replace, or discontinue features. We will use commercially reasonable efforts to avoid materially reducing paid core functionality during an active subscription and will provide notice where required by an applicable agreement or law.

Preview, beta, evaluation, and early-access features may be changed or withdrawn at any time and are provided without service commitments unless expressly agreed otherwise.

5. Acceptable use

You must comply with our Acceptable Use Policy, all applicable laws, and the rules of third-party platforms you connect. You may not misuse the Services, interfere with their operation, bypass limits or safeguards, access another user's data without authorization, introduce malicious code, or use the Services to violate the rights of others.

You may not reverse engineer, decompile, disassemble, scrape, copy, frame, benchmark for competitive publication, or attempt to derive source code or non-public features except to the limited extent a restriction is prohibited by law. You may not resell or provide the Services to third parties unless an agreement expressly authorizes it.

6. Customer Data and responsibilities

As between the parties, you retain your rights in data and content that you or your authorized integrations submit to the Services ("Customer Data"). You grant VectorStack and its subprocessors a worldwide, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services; comply with your instructions; prevent fraud or abuse; and meet legal obligations.

You are responsible for the accuracy, quality, legality, and means of obtaining Customer Data and for configuring the Services appropriately. You represent that you have provided all required notices and obtained all rights, permissions, and lawful bases necessary for VectorStack to process Customer Data as contemplated by the agreement.

We may create aggregated or de-identified data that does not reasonably identify you or an individual and use it to operate, analyze, secure, and improve our products and business, subject to applicable law.

7. Privacy and security

Our Privacy Policy explains how we handle personal information when acting for our own purposes. Where VectorStack processes personal information in Customer Data on your behalf, the parties' data processing terms, if applicable, govern that processing.

We maintain a risk-based security program described in our Information Security Policy. You are responsible for securely administering your accounts, endpoints, integrations, permissions, exports, and copies of Customer Data outside our systems. No service can be guaranteed completely secure, and you must promptly report suspected incidents affecting the Services.

8. Third-party services and integrations

The Services may interoperate with marketplaces, payment providers, carriers, identity providers, application stores, artificial intelligence providers, and other independent third parties. If you enable an integration, you direct us to exchange information with that provider as needed for the integration.

Third-party products are governed by their own terms and policies. VectorStack does not control and is not responsible for their availability, security, data handling, decisions, content, or changes. A third party may suspend an account, change an API, limit access, or discontinue functionality, which may impair a related feature of the Services.

9. Fees, payment, and taxes

Fees, billing intervals, usage charges, and payment terms are specified in the applicable order or plan. Unless stated otherwise, fees are due in U.S. dollars, non-cancelable, and non-refundable except where required by law. You authorize us and our payment providers to charge the selected payment method for amounts due.

Late amounts may accrue lawful interest and may result in suspension. Fees exclude taxes, duties, and similar governmental assessments. You are responsible for applicable taxes other than taxes based on VectorStack's net income. If withholding is required, you must provide documentation and, unless prohibited, pay amounts necessary for VectorStack to receive the invoiced net amount.

10. Intellectual property and feedback

VectorStack and its licensors own all rights, title, and interest in the Services, software, documentation, designs, technology, trademarks, and related intellectual property, excluding Customer Data and third-party materials. No rights are granted except those expressly stated in an applicable agreement.

If you provide suggestions, ideas, or feedback, you grant VectorStack a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction or obligation. You may not use VectorStack names, logos, or marks without prior written permission or in a way that suggests endorsement.

If you believe content in the Services infringes your intellectual property rights, send a detailed notice to it@vectorstack.us, including your contact information, identification of the protected work and disputed material, its location, and the basis for your claim.

11. Confidentiality

Non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential must be protected using at least reasonable care and used only to perform or receive the Services. Confidential information does not include information independently developed without use of the other party's information, rightfully received without duty of confidentiality, or publicly available through no breach.

A recipient may disclose confidential information when legally required after giving notice where permitted and reasonable assistance at the discloser's expense. These obligations supplement, and do not replace, any separately executed nondisclosure agreement.

12. Suspension and termination

You may stop using free Services at any time. Paid subscriptions may be terminated or not renewed as provided in the applicable order. We may suspend or limit access when reasonably necessary to address a security risk, prevent harm, comply with law or a third-party platform requirement, respond to nonpayment, or investigate a material breach. Where practicable, we will provide notice and limit the suspension to the affected portion.

Either party may terminate for an uncured material breach after any notice and cure period stated in the applicable agreement. Upon termination, your right to use the affected Services ends. You remain responsible for accrued fees. Data export and deletion follow the applicable agreement, product functionality, retention obligations, and Privacy Policy. Provisions that by nature should survive termination will survive, including ownership, confidentiality, disclaimers, liability limits, indemnification, and dispute terms.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES, DOCUMENTATION, BETA FEATURES, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." VECTORSTACK DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

VECTORSTACK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY THIRD-PARTY SERVICE; THAT DATA OR AUTOMATED OUTPUTS WILL BE COMPLETE OR ACCURATE; OR THAT DEFECTS WILL BE CORRECTED. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS, MAINTAINING APPROPRIATE BACKUPS, AND MAKING BUSINESS DECISIONS.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, VECTORSTACK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO VECTORSTACK FOR THE AFFECTED SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR FREE SERVICES, VECTORSTACK'S AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.

The exclusions and limits apply regardless of the form of action and even if a remedy fails its essential purpose. They do not apply to liability that cannot be limited by law.

15. Indemnification

You will defend, indemnify, and hold harmless VectorStack, its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys' fees arising from Customer Data; your products, business, or use of third-party platforms; your violation of these Terms, law, or another party's rights; or use of the Services outside the authorized scope. We will provide reasonable notice, allow you to control the defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a manner that admits fault by or imposes obligations on VectorStack without our written consent.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Unless a signed agreement states otherwise, any dispute arising from these Terms or the Services must be brought exclusively in the state or federal courts located in Florida, and each party consents to their personal jurisdiction and venue.

Before filing a claim, the parties will attempt in good faith for at least thirty days to resolve it informally after written notice describing the dispute and requested relief. Either party may seek immediate injunctive or equitable relief to protect intellectual property, confidential information, systems, or data.

17. General terms

You may not assign these Terms without our written consent, except in connection with a merger or sale of substantially all relevant assets if the assignee assumes the obligations. We may assign these Terms to an affiliate or successor. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.

Notices may be delivered electronically. These Terms and incorporated documents are the complete agreement for their subject matter. A waiver must be in writing and applies only to the stated instance. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Headings are for convenience only. The parties are independent contractors; these Terms create no partnership, agency, employment, or fiduciary relationship.

You must comply with applicable export control, economic sanctions, and anti-corruption laws and may not use the Services for or on behalf of prohibited persons, territories, or end uses.

18. Changes and contact

We may update these Terms from time to time. Material changes apply prospectively and will be communicated by posting the updated Terms, updating the effective date, or providing additional notice where required. Continued use after the effective date constitutes acceptance, except where applicable law or an agreement requires another form of consent.